Redressal of Complaints / Grievances
In Case of any complaint the matter may be first brought to the notice of concerned Branch Manager for immediate redressal.
If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Head office concerned. If the complainant still feels unsatisfied with the responses received, he/she can address the complaint to the Bank’s Principal Nodal Officer at head Office designated to deal with customer’s complaints / grievances given full details of the case on the below mentioned address.
Redressal of Complaints / Grievances
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Name: |
Mrs. Indrayani Devendra Raddi |
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Designation : |
Assistant General Manager |
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Address: |
1st Floor, Pyrope Apartment, Behind Karve Road Telephone Exchange, Erandawana, Karve Road, Pune – 411004. |
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Phone No.: |
020-25420229/25451919/25456795 |
After Exhausting all the above machinery / channels, if the customer is not satisfied, he/she may write to Chairman, Managing Director & CEO of the bank.
Nodal Officer for Public Grievances
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Name: |
Mr. Satish Chandrakant Kurdukar |
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Designation : |
General Manager |
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Address: |
1st Floor, Pyrope Apartment, Behind Karve Road Telephone Exchange, Erandawana, Karve Road, Pune – 411004. |
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Phone No.: |
020-25420229/25451919/25456795 |
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Email Id |
ceo@udyambank.org |
If any case, if the complaint remains unresolved for more than a month OR if he/she is not satisfied with the replay given by the bank, Complaint is free to take recourse to the following:
The Banking Ombudsman located in state Capitals under RBI Ombudsman Scheme 2006 DBOD Central Office, SBS Marg, Mumbai – 400001.
Email: cgmicddodco@rbi.org.in